When are you open?

The Pet Treats Wholesale team is in the office Monday to Friday, 9am - 4pm.

Where are you located?

We are located at

Pet Treats Wholesale

The Old Brantano Shoestore

Union Street (Behind the Alphabet)

Burton on Trent

DE14 1AJ

How can I contact you?

Our phone line is open between 9am and 4pm, Monday to Friday, and can be reached on 01283 480080

You can also contact us by email to info@pettreatswholesale.com or through the live chat on our website. We aim to respond to all queries within 1 working day.

How long will my order take to arrive?

We aim to dispatch all orders within 48 hours following payment, and use next working day delivery services through DPD, DHL and Amazon Shipping, for shipment. As a result, you can expect to receive your order within 3 working days - often quicker!

Can I track my order?

Absolutely! When you complete a checkout, you'll be given a link to take you to the order status page, which is the final page of the checkout process. You can track the status of your order on this page or email us if you have questions.

What are your delivery fees?

We charge £4.95 for delivery for orders up to £60 - for orders over £60 it is free!

Can I collect my order from your warehouse?

Certainly! Our warehouse is open between 9am and 5pm, Monday to Friday, and can be found at Union Street, Burton on Trent, DE14 1AJ.

Can I add to my order after I have paid?

In general, no - however if you send us an email with your order number and what you would like to have added we will see what we can do.

How do I change my personal details?

Log into your account using your email address and password, then click on “My Account” (the little person symbol). Here you can update your personal details, such as your name and shipping address.

Are any of your products grain free?

Absolutely - we are committed to providing you with high quality, naturally sourced treats and as such none of our products contain grains! You can search the products on our website by your requirements - just click your requirement in the “Features and Benefits” menu on the left hand side of the product page.

Still have question?

Choose how to get in touch


Live chat

The fastest way to contact us

(Available 9am - 4pm, Mon - Fri)

*Excluding bank holidays


Email us

Email our Customer Service team at


(Available 9am - 4pm, Mon - Fri)


Call us

Call our Customer Service team on

01283 480080

(Available 9am - 4pm, Mon - Fri)

Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.


1. Privacy Policy – We do not store customer credit card details


About Us
This website is owned and operated by:
Pet Treats Wholesale Limited, Unit 4 Derwent Park
Hawkins Lane
Burton on Trent
DE14 1QA

Company registration number 7740321
Registered in UK

VAT number: 120 0533 82



How to place your order

Select the item(s) that you require from our website by clicking the 'Add to Basket' link shown for the item.

Items that you have selected can be reviewed at any time via the 'View Basket' link.

When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

If you make a mistake during ordering please contact us as soon as possible.
If you need to amend your order prior to placing it you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please call or email us.

£4.50 delivery charge per order irrespective of how many items, free delivery for orders over £60.00. We aim to dispatch all goods within 7 days and sent out via DPD. Overseas shipping, including to Northern Ireland, the IOM, and the Channel Islands is calculated differently.

If the goods are lost or damaged in transit, please let us know promptly.


Cancellation and returns


We hope you and your dogs are 100% happy with your purchase - but if not we offer a returns policy within 14 days of receipt of your order.

Refunds for the full value of the order are only done if the product is unopened on it’s return - opened products can be returned, but will be weighed and only the portion received back will be refunded.

Please post your items to us at 

Pet Treats Wholesale

Unit 4 Derwent Park

Hawkins Lane

Burton - upon - Trent

DE14 1QA

Return postage is paid for by the customer, except where there is evidence of a faulty or incorrect product being supplied. In those cases, we will send you a free returns label to be used at any DPD pick up stop - please get in touch with us at info@pettreatswholesale.com to discuss this.

We recommend using Royal Mail’s click and drop service to purchase your returns postage.

Although we are usually very quick, please allow up to 14 days after sending your order back to us to allow the returns process to be completed.

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