: 01283 480080 | : info@pettreatswholesale.com

FREE SHIPPING on orders over £60

FAQ

The Pet Treats Wholesale team is in the office Monday to Friday, 9am - 4pm.

We are located at

4 Derwent Park

Hawkins Lane

Burton on Trent

DE14 1QA

Our phone line is open between 9am and 4pm, Monday to Friday, and can be reached on 01283 480080

You can also contact us by email to info@pettreatswholesale.com or through the live chat on our website. We aim to respond to all queries within 1 working day.

We aim to dispatch all orders within 48 hours following payment, and use DPD’s next working day delivery service for shipment. As a result, you can expect to receive your order within 3 working days - often quicker!

Absolutely! When you complete a checkout, you'll be given a link to take you to the order status page, which is the final page of the checkout process. You can track the status of your order on this page or email us if you have questions.

We charge £4.50 for delivery for orders up to £60 - for orders over £60 it is free!

Certainly! At the checkout stage you will have the option to select “Pick up” as a delivery method. Your order will be ready within 24 hours to collect from our warehouse and this is completely free!

In general, no - however if you send us an email with your order number and what you would like to have added we will see what we can do.

Log into your account using your email address and password, then click on “My Account” (the little person symbol). Here you can update your personal details, such as your name and shipping address.

Absolutely - we are committed to providing you with high quality, naturally sourced treats and as such none of our products contain grains! You can search the products on our website by your requirements - just click your requirement in the “Features and Benefits” menu on the left hand side of the product page.